All feedback is unsolicited from real customers.
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I just wanted to thank you for your great service I really appreciate it. I got the new screen and we love it. I have recommended your product to many of our friends, and neighbors here in Playa Del Rey. I wouldn't be surprised if you start getting some orders from them in the near future. Thanks again!!!
Jerry in Playa Del Rey, CA
I received my screen today. I absolutely LOVE it. Living in an apartment, it was the answer to having my balcony door open and enjoying the fresh air.
I plan on recommending you to neighbors or friends who have the same need. You go out of your way to make sure that your customers are happy. I had measured incorrectly, returned it, and you sent me another. That is great customer service.
A customer who's expectations were EXCEEDED!
Kathy in Lee's Summit, MO
I can't tell you how pleased we have been with the screen that we bought years ago. It has been the perfect solution for our odd shaped door going into our finished basement. It is beginning to look tired so the natural, smart thing to do is to replace with the same.
Susan in Rockland, MA
Just wanted to let you know, the screen is terrific. It keeps other people's pets out of my house. My landlord said "no to screen doors" but, he has no complaints about secret screen. He is actually considering ordering one and so are my other neighbors.... Thanks again
Terri in Tehachapi, GA
In reference to your last e-mail concerning satisfaction, I have been very impressed with the service. The Web site was very helpful, and what I could not figure out, you answered very quickly for me. It's been a good experience
Rob in Wesley Chapel, FL
Thank you for making my day. I am extremely pleased with your product, I have two large dogs and so I placed the hold down hooks about a third of the way up the door so the dogs can go in and out without me having to get up and open the screen but the upper part still keeps out the flies!
I am 67 yrs old and I installed these myself with just a phillips screwdriver in under 20 minutes, they look great.
Sue in Tacoma, WA
I just wanted to thank you. I was searching the web for something exactly like this and was so happy when I finally found it and it was exactly what I had in mind. We actually use it on the inside of the house to keep the cats out of the baby's room while letting the cool air in since we don't have central air conditioning. So thanks for keeping my baby's room cool and cat free!
Crystal in Frenchtown, NJ
I so totally and completely love my screen!!!! Thank you for a
I love the stripes (i definitely recommend going with that style as the screen is a bit difficult to see even with them) and the overall look in addition to the function of the product. All-in-all it is absolutely fabulous!!!
I would highly recommend this product. I know this endorsement sounds phony but it's not. I love this product so much that you can contact me personally and i'll send you an email photo of my screen.
Thanks secret screen! What do you know? . . . A product that meets up to what is promises!
Anita in Desert Hot Springs, CA
Really love the screen. I'd looked at the side pull screens, and even though they've come down in price, installation looks like it would take at least 2 - 3 hours. This is perfect - took about 15 minutes. If you can install a window shade, you can install this!
Shawn in Norcross, GA
I have to tell you that I moved from a house into a condo and was sad because I wasn't allowed to have a screen door. I have a great kitchen with a pretty back yard, but, of course, couldn't have the door open. I could open the windows, but it just wasn't the same. It didn't feel like summer. I was getting ready to pay $500 for two of those bulky retractable screens at Lowe's when I stumbled onto your site. I LOVE my secret screens. I'm sitting here in my kitchen at 11 pm working on a college paper with my back door open! The cool breeze is gently blowing in and I can hear the summer sounds of bugs. It has just made my life so great. Thanks for a great product.
Sue in Ashland, VA
It so happens I was given the secret screen as a gift almost two years ago and ever since people have asked me where I got it and I referred them to your website. Then a new neighbor moved in right next door and asked me to check it out again and I wanted to go far enough into the order process just to reacquaint myself with the price and get a phone number or at least a street address in case this new neighbor did not have internet access. That is why it appeared that I bailed out on actually ordering something. Even more in your favor, it was to show all the information to this new neighbor who seems like she certainly will order a secret screen herself. I love my secret screen!
I simply want to thank you for a wonderful product and absolutely SUPERIOR customer service. I have given the website information to my neighbor so he too can order a "Secret Screen". I will pass the good word to others as well.
Joyce in Crookston, MN
Just a quick note to let you know how pleased I am with my purchase of the Secretscreen. First, the ordering process was simple and easy. Second, the product arrived on time and fit perfectly. Third, installation was a snap. Forth, when closed, it looks better than I had imagined. Thank you for a great product at a cost, which is so very reasonable.
Gene in San Clemente, CA
Just want to Thank You for Great Idea..I just finished installing your screen at home it works and Look Great...Now I wish to buy one for our restaurant as we bought a side sliding screen from Home Depot with the cost of over $150 and it only lasted 3 months..Yours is much better quality and ease to install...
Milt in Jacksonville, NC
I'm not usually the type to do this kind of thing, but I need you to know how thrilled I am with this purchase. Best $60 I've spent in a long time. The product has exceeded my expectations in every way, and the entire process has been a pleasure. I'm sure I'm not telling you anything you don't already know, but if you'll indulge me here, because all these things SHOULD be expected every time, but in reality I'm sure you know that to nail every one of these things is all too uncommon these days...
Darrin in Cary, NC
Hi! I just received an email sales ad from you.. We are a past customer... we have had one of your secretscreens for YEARS.. I cant even remember when we purchased it.. I wanted to let you know it is amazing and is still in perfect condition! It has withstood my 7 cats trying to get out (until they realize they CAN'T) and my 2 dogs trying to get IN... thanks for such a great product!
Tracy in Bastrop, TX
We live in a new, small townhome development and each have 3 doors that go to balconies or backyards - and the screen is perfect to allow us to keep our doors open in good weather and not deal with bugs. Thanks for inventing it!
Ginger in Dallas, TX
I just wanted to write and tell you how great your product is ( I'm sure you know this ! ) Now that we need to worry about West Nile Virus on the west coast it's nice to know there's an affordable and quality product available. I ordered 1 screen and measured wrong, I sent it back and in less than a week I got a replacement. What great service !
Karen in Salinas, GA
I was quite excited to find secret screen online as it was just what I wanted and I was told by all the screen shops I contacted that there was no such thing for a door, only windows. I wanted it for my inside garage door as I was afraid I would smash into a normal screen door if I put that up. I also needed something my large dog and 3 cats wouldn't try to get through and the alternating stripe fits that bill just fine. The quality is excellent and, of course, the price can't be beat as it would have cost about 6-8 times more for a side sliding retractable screen. I am a happy customer and only wish you made a size to fit my double front doors!
Peggy in Santa Clara, CA
Your product is the best kept secret!! But you need to market it from the mountains, IT IS WONDERFUL!! It is excellant quality and a truly unique design. It is the solution when you don't want an ugly storm door in the way!! Thanks soooooooooooooooooooooo much!!
a truly happy customer,
Barbara in Georgetown, SC
Hello! I received my screen yesterday and installed it immediately. I installed it on my bedroom door to keep the pets out of my bedroom while still allowing airflow. Genius! I love it! I stumbled upon the Secret Screen while searching for a wall safe on epinions.com. I wasn't even looking for a screen and have no idea how I came upon the rave reviews. So, I decided to buy one and I think it is just great! I just ordered two more ... this time for exterior doors. In Washington State this is just what we need because the ventilation is necessary in the summer but never needed in the winter. Perfect solution! I am a general contractor and can't wait to let people know about your great invention! Thank you so much!
Janet in Tracyton, WA
Secret Screen pull-down screen doors have many names: retractable screen door, invisible screen door, hidden screen door, roll up screen door.